|
How to
Order |
We accept
VISA, MasterCard, American Express and Discover.
You can use our Secure Order and safely enter
your credit card number via our secure server, which encrypts
all submitted information. |
| You can order
through the telephone and speak to a sales representative
24 hours, 7 days a week by calling toll free 1-866-336-5135. |
We accept
Personal or Business checks, Money orders and cashiers checks
denominated in U.S. dollars as payment for all orders.
- Item number
- Brief description of the item
- Desired quantity
- Preferred shipping method
- Billing/shipping address
- Include check or money order payable to Knovelty for cost of item plus shipping and handling
To place your order mail paperwork and payment to:
Massage Zones
2923-G Saturn St.
Brea, CA 92821
You
may also contact a customer service representative at
1-800-665-4426
to assist in placing your order.
Please note : Allow 3-5 business days for
your check to clear. However, your order will not be shipped
until we receive your payment. In addition, we cannot accept
P.O. boxes for shipping addresses.
|
| Here at Massage
Zones, we do not give away our information once we have them.
The information you give us stays within our business as we
value our customers and hope they shop again.
Massage Zones only uses personal information from its customers
to complete the transaction and to verify the validity of
the purchase and associated credit card charge being made.
Massage Zones guarantees that it HAS NEVER
and WILL NEVER sell or release its customer's
information of any kind.
|
| Our Web site
encrypts your credit card number prior to transmission over
the Internet using secure socket layer (SSL) encryption technology.
It encrypts all of your personal information,
including credit card number, name, and address, so that it
cannot be read as the information travels over the Internet. |
| |
30-day
Money Back Guarantee |
|
 |
For
whatever reason you are unsatisfied with any massage chair,
you will get a refund, less shipping of the chair and we
will pay all shipping costs for exchange for any chair
within 30 days. |
|
|
| |
Free
Shipping No Tax |
|
|
|
Free shipping charge
and No Sales Tax (except for California residents)
for all our massage chair customers.
|
|
|
 |
Lowest Price
Guarantee |
|
|
We guaranty
the lowest price for the products you purchase. If you find
a lower price, we will credit your account the difference.
We will absolutely match any competitive prices!!!
|
| |
100%
Product
Guarantee |
|
|
ALL MERCHANDISE IS BRAND NEW AND INCLUDES
A FULL USA MANUFACTURERS WARRANTY.
WE DO NOT SELL ANY REFURBISHED OR "GREY MARKET"
GOODS. We
do not over charges, hidden charges, nor surcharges.
For whatever reason, if you are not 100% satisfied with your
purchase, simply call us to arrange a refund.
|
|
Shipping Methods |
|
|
All items
are shipped within 24-48 hours from the time the order was
placed. Expected times of delivery will vary according to
the region you are from. All domestic deliveries will fall
accordingly:
Western Regions: ETA is around 3-7 business
days
Central Regions: ETA is around 4-9 business
days
East Coast: ETA is around 7-13 business days
We do offer second and overnight deliveries for selected items
which DO NOT include:
--Massage Chairs and Beds
|
If you would
like to cancel your order, please contact us as soon as possible
at
customer@massagezones.com.
Your name and Order ID will
be required for us to cancel your order. You may also cancel
your order by contacting a customer service representative
at 1-866-336-5135. |
To track package,
or for the status, please send an email to
track@massagezones.com
Please include:
Your name, your invoice number and the product name you ordered
We will reply to your request within 24 hours.
|
| We want you
to be completely satisfied with your online purchase. If for
any reason you are not, please feel free to return your product
in its original packaging within 30 days of purchase and we
will refund the price of the product. Please take all precautions
to keep the product, warranty information, instruction books
and the packaging material in as new a condition as possible
during the 30-day satisfaction guarantee period, as all of
these items will be required for a quick and proper refund.
All returns should be completed within 30 days from the receive
date. Floor/show demos are not returnable and walk-in
customers are not apply for 30-day free trial.
The following information will be required to process your
request:
- Name
- Order ID
- Item Number
- Reason for return
Massage Chairs
Care, Fujita, and Impala massage chairs
are 30 day money back guarantee with No Restocking Fee on
all exchanges. 10% restocking fee for the selected items.
Panasonic, Sanyo, and Interactive Health Brands
are subject to a 25% restocking fee when returned or exchanged.
Refunds will be credited to the total purchase, however
shipping charges will be incurred by the sender i.e. customer.
Exemptions to returns are merchandise damaged by the customer
where responsibility lies on the consumer to rectify the
problem. There
is no return nor exchange after exchange was made.
Massagers
Massagers are 30 day money back guarantee. There are no
return can be made after 30 day from the receive date. Customers
are responsible for all shipping costs.
International Orders
All international orders are non-refundable.
|
|
|
